The Karate Institute provides martial arts training, free trial bookings, class enquiries, and related student services through our website and dojo operations.

If you have questions about this Privacy Policy or how your information is handled, please contact us through our Contact page.

We may collect personal information that you voluntarily provide when you:

• submit a contact or enquiry form
• book a free trial class
• request information about programs or schedules
• communicate with us by email or phone
• complete payment-related steps on our website

The information collected may include:

• student name
• parent or guardian name
• email address
• phone number
• program interest and preferred class time
• referral source or enquiry details
• additional notes you choose to provide

We use personal information to:

• respond to enquiries and requests
• arrange and manage free trial bookings
• recommend suitable classes or programs
• contact you about your enquiry or booking
• provide customer support
• maintain internal booking and communication records
• improve our website and service experience

We do not sell your personal information to third parties.

If you choose to pay online, payment processing is handled through third-party payment providers such as Stripe.

We do not store full credit card details on our own servers. Payment details are collected and processed by the relevant payment provider under their own privacy, fraud protection, and security practices.

We may retain limited booking and transaction-related information needed to confirm that a free trial request or payment was completed successfully.

Like many websites, we may collect limited technical and usage information such as browser type, device type, pages viewed, referral source, and general website interaction data.

This information helps us understand website performance, improve content, and maintain site functionality.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

We may share limited information with trusted third-party service providers where necessary to operate the website, manage communication, process payments, or support business operations.

These providers are only used where relevant to service delivery and are expected to handle information appropriately.

You may request access to personal information we hold about you, or ask us to correct inaccurate or outdated information.

To make a request, please contact us using the details provided on our Contact page.

We may update this Privacy Policy from time to time to reflect changes to our website, systems, or legal obligations.

The latest version published on this page will apply from the date it is posted.

You can also review our terms or contact the dojo if you have questions about bookings, payments, or information handling.